This user experience can be tailored so that people with different security roles can have an experience that best suits the work they do. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind. Why business process flows are usedīusiness process flows provide a guide for people to get work done. Watch a short video about business process flows. To learn how to create or edit a business process flow, go to Create a business process flow. Business process flows use the same underlying technology as other processes, but the capabilities that they provide are very different from other features that use processes. For example, you might want to create a business process flow to have everyone handle customer service requests the same way, or to require that people get approval for an invoice before submitting an order. You can help ensure that people enter data consistently and follow the same steps every time they work with a customer by creating a business process flow.

Business process model examples